Care

How do I take care of my socks?

Socks are suitable for machine washing at no more than 30°C and should not be put in the tumble dryer or ironed. After washing, hang them carefully on your clothesline and wait until they are completely dry and ready to be worn again.

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Shipping

Where do you ship?

We ship to all European countries.

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What are the shipping times?

Portugal and Spain: 2-3 business days;
Other countries: 5-9 business days.

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What carrier do you use to ship the orders?

Orders are shipped with carriers or country-specific postal services.

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Can I track my package?

A Tracking Number will be sent to you by email within 2 days after your order has been placed. If you didn't receive your tracking number within the time frame below, please contact our support team at coozy@coozysocks.com

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When can I expect my order to be dispatched?

We normally process and dispatch most orders within 24 working hours. When your order is on its way, you will receive a confirmation e-mail with the tracking number. Please note that if you have ordered several items, they will be sent together in one package. Please note that orders are only dispatched when all the items are ready, which can lead to delays.

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Purchase

What methods of payment do you accept?

We accept all major credit cards Visa, Mastercard and American Express and PayPal.

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I received the wrong item, what should I do?

We apologize for this inconvenience. We’d be delighted to help you right away by offering a free replacement order.

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Can I amend my order or address after I have placed it?

Unfortunately, it is difficult to change your order or the shipping address once it has been placed. We aim to deliver the best products and services for you, so our warehouse is processing orders within a few hours of receiving them. If a change is absolutely necessary please contact us within 2 hours max from when the order is placed and we will do our best to help out.

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Return

What are the conditions for returning an item?

Within 30 days of purchase.
In unused and resalable condition.
In the original packaging with all labels intact.

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What items are non-refundable?

The following items can not be returned:

Gift cards

Opened or used items: Items that have been opened, used, or are no longer in their original condition may not be eligible for a refund.

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What is the procedure for returning a product?

First of all, send us an email to returns@coozysocks.com of your decision to cancel this contract by a clear statement. All instructions on how to return the product can be found in the email you received after making the return request.

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Production Standards and Certifications

Where are Coozy Socks manufactured and what standards and certifications guide their production?

Coozy Socks are exclusively crafted in European production facilities, upholding the stringent standards of the EU, including the prestigious OEKO-TEX® certificate and adherence to the GLOBAL ORGANIC TEXTILE STANDARD for ecological and socially responsible practices. Our dedication to quality is unwavering, ensuring that every pair of socks you acquire is meticulously crafted with premium materials for the ultimate product experience.

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